Frequently Asked Questions

How can I get in touch with you?

Write to us at info@louloubarcelona.es and we will reply as soon as possible. To avoid delays, we recommend sending only one query per email.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Payment is charged when you complete your order.

How long does my order take to arrive?

Orders are usually delivered within 5 to 12 business days. See our Shipping Policy for more details.

When is my order shipped?

Most orders are shipped within 1 to 3 business days after purchase. We do not ship on weekends or public holidays.

Where can I find my order information?

You will receive a confirmation email once your order is complete. Check your spam folder and add info@louloubarcelona.es to your trusted contacts if necessary.

Can I change the delivery address?

The address can only be modified before the order is processed. Let us know of any errors within 24 hours of placing your order.

What if I'm not sure about my size?

Check our size guide. If you have any questions about a specific garment, write to us at info@louloubarcelona.es.

How can I cancel my order?

We work with an automated system, so orders are prepared as soon as they are placed. Cancellation is only possible within 24 hours of purchase.

How do I return an item?

You will find all the information in our Refund Policy.