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Privacy Policy

This Privacy Policy explains how Loulou Montreal ("we", "us") collects, uses and protects your personal information. We are committed to handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Information we collect

First and last name; billing and shipping address; email address; phone number; payment information (processed securely by our payment providers); IP address and device information; and activity on our website.

Why we collect it

To process, ship and confirm your orders; to provide customer care and support; to send updates and, with your consent, marketing information; to prevent fraud; and to improve our products, website and service.

Consent

By providing your personal information and placing an order, you consent to the collection and use described here. You may withdraw your consent to marketing communications at any time.

Sharing your information

We only share information with third parties where necessary to provide our service (for example payment processors and shipping carriers), or where required by law. Some of these service providers, including certain suppliers, may be located outside Canada, and your information may be processed in those jurisdictions under appropriate safeguards.

Retention

We keep personal information only as long as necessary for the purposes described above or to meet legal and accounting obligations.

Your rights

You may access your personal information, ask us to correct or delete it, object to certain processing, or request portability. To exercise these rights, contact our Privacy Officer at info@louloumontreal.com.

Security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Contact / complaints

For any privacy question or concern, email info@louloumontreal.com. You also have the right to contact the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.